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How telur44 Handles Your Personal Information

Your account with us is yours — and so is your data. This page sets out exactly what we collect when you use telur44 on your phone or browser, how we use it, and what rights you have over it.

Account Data ProtectedLocal Payment PrivacyCookie ControlData Request RightsSecure Connection
telur44 How telur44 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, and Retention

Your account security and the integrity of your data sit at the centre of how we run things. Here is what that looks like in practice — from how long we keep records to how cookies work when you browse on your phone.

Data Retention

We keep account and transaction records for as long as your account is active and for the period required by applicable law after it closes. You can request deletion of non-mandatory data by contacting support.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby layout across devices. You can manage cookie preferences through your browser settings at any time.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. We never ask for your PIN or wallet password through chat or email — treat any such request as suspicious.

Third-Party Access

Payment processors like Touch 'n Go eWallet, Boost, and GrabPay receive only the data needed to complete your transaction. We do not share browsing or game history with those providers.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about your data, want to request a copy of what we hold, or need to update something on your account, our support team handles privacy requests directly. Reach us through any of the channels below and include your registered account details so we can locate your record quickly.

Live Chat Open the chat widget from your account page. Our team receives privacy requests through the same channel as account help — no separate queue.
Email Support Send your data request or privacy question to our support address listed on the contact page. Include your registered email so we can match your account.
Account Settings Some data corrections — like updating your contact number or email — can be made directly inside your account settings without contacting support.

Common Questions About Your Privacy on telur44

These are the questions we hear most often about how your information is handled. If your question is not here, reach out through live chat.

We collect your name, contact details, and login credentials at registration. Device type and IP address are logged when you access the lobby or your account wallet on any device.

No. When you pay via Touch 'n Go eWallet, Boost, or GrabPay, the transaction is handled by the payment provider. We receive a confirmation reference only — not your wallet PIN or account number.

Contact our support team through live chat or email with your registered account details. We will identify your record and respond with the data we hold within a reasonable timeframe.

You can request deletion of data that is not required by law. Mandatory transaction records are retained for the period required under applicable regulations before they can be removed.

Session cookies keep your login active as you move between sections. Preference cookies remember your lobby layout. You can clear or block cookies through your mobile browser settings at any time.

Reach us immediately through live chat on your account page. Our team will review the activity on your account and guide you through securing it, including re-verifying via OTP if needed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.