Reference

What You Agree To When You Use telur44

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how you fund your account via Touch 'n Go eWallet or Boost through to how we handle disputes.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPay depositsJurisdiction-dependent accessUpdated terms take effect on publicationContact us before you proceed if anything is unclear
telur44 What You Agree To When You Use telur44
HOW WE HANDLE POLICY

Account Security, Data and Your Rights

Account Security

Your account is protected by password and OTP verification at login. We never store raw payment credentials — Touch 'n Go eWallet and Boost transactions pass through the provider's own secure layer.

Data Retention

We retain account records for as long as required by applicable regulations in Malaysia. You may request a summary of the data we hold by submitting a written request through the email support channel.

Cookie and Session Use

We use session cookies to keep you logged in across your mobile browser without requiring a new OTP each time. You can clear cookies at any point; doing so will end your active session immediately.

Requesting Changes

To update your registered name, phone number or linked GrabPay account, contact support with valid documentation. Changes to payment details go through an additional verification step before they take effect.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat The fastest way to ask about a specific clause or get clarification on account rules. Start a chat from your logged-in account page and our team will respond directly.
Email Support For formal queries — dispute records, written confirmation of policy changes, or account closure requests — email us. We reply in writing so you have a documented trail.
Account Help Centre Our self-service section covers common terms questions: verification steps, wallet rules, account suspension criteria and how to request a copy of your transaction history.

Common Questions About These Terms

These are the questions we hear most often when someone is reviewing the terms for the first time. If your question is not covered here, open a live chat from your account page and we will walk you through the relevant clause directly.

Yes, but you are responsible for keeping your login details private. If someone accesses your account from a shared device using your credentials, the activity is treated as yours under these terms.

Your RM balance is held and not forfeited during a review period. We will contact you via the registered email to confirm next steps, including any verification we need before releasing funds.

Yes. All supported payment methods — Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX — are subject to the same account terms. Clearing times vary by provider but the rules that govern your wallet are consistent.

We publish all revisions directly on this page with the effective date noted at the top. We may also send a notification to your registered email, but checking this page before each session is your responsibility.

We do not provide a formatted download. You can copy the page content or contact support via email, and we will send you the current text in plain format for your records.

Raise it through email support so there is a written record. Include your account reference and the specific clause you are disputing. We aim to acknowledge formal disputes within one business day.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.